Terms Of Service

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Terms of Service

Welcome to PetEase. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Agreement to Terms

By visiting our site and/or purchasing from us, you agree to these Terms of Service, including any additional terms, policies, and conditions referenced herein (including our Privacy Policy and Refund Policy).

If you do not agree with these terms, please do not use our website or services.

2. Use of Our Website

You agree to use this website only for lawful purposes. You may not:

  • Use the site in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to any part of the site
  • Interfere with or disrupt the site's functionality
  • Use automated systems (bots, scrapers, etc.) without our written permission
  • Transmit viruses, malware, or other harmful code
  • Collect personal information from other users

We reserve the right to terminate your access to the site at any time, without notice, for any reason.

3. Accuracy of Information

We do our best to ensure all product descriptions, images, pricing, and other content on our site is accurate. However, we do not guarantee that all information is complete, current, or error-free.

If a product is listed at an incorrect price due to a technical error, we reserve the right to cancel orders placed at that price and issue a full refund.

4. Products & Availability

All products are subject to availability. We reserve the right to:

  • Limit quantities purchased per person or household
  • Discontinue any product at any time
  • Refuse service to anyone for any reason

Product colors and appearance may vary slightly from images shown on the website due to monitor settings and photography.

5. Pricing & Payment

All prices are listed in [USD/Your Currency] and are subject to change without notice.

By placing an order, you agree to pay the total amount shown at checkout, including any applicable taxes and shipping fees.

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Shop Pay
  • Other payment methods displayed at checkout

All payments are processed securely. We do not store your full payment details on our servers.

6. Orders & Confirmation

When you place an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including:

  • Product availability issues
  • Errors in pricing or product information
  • Suspected fraud or unauthorized payment
  • Orders that violate these Terms of Service

If we cancel your order, you will receive a full refund.

7. Shipping

We offer free tracked shipping worldwide. Delivery takes 8-15 business days regardless of location.

For full details, please see our [Shipping Policy].

We are not responsible for delays caused by customs, weather, carrier issues, or other circumstances beyond our control.

8. Returns & Refunds

We offer a 90-day return policy. For full details on cancellations, returns, exchanges, and refunds, please see our [Refund Policy].